Sales Dispatch Coordinator

ID
2026-19896
Category
Dispatch
Location : Location
US-VA-Manassas
Position Type
Full-Time
Posted Min Pay Rate
USD $22.00/Hr.
Posted Max Pay Rate
USD $22.00/Hr.

Overview

About Us: 

  • F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
  • We're a proud major player in the residential home services business for over four decades
  • Our company has 1,000+ employees across Virginia, Maryland, DC and Delaware

 

Schedule: Monday–Friday, 8:00 AM–5:00 PM; some Saturdays required during busy season


Compensation: $22/hour + monthly bonus potential (up to $18,000 annually)

 

 
Key Responsibilities
In this role, you’ll play a critical part in driving lead performance and supporting overall revenue goals. Core responsibilities include:
  • Managing the sales dispatch board with a strong focus on lead value and prioritization
  • Scheduling appointments strategically to maximize revenue per lead
  • Ensuring accuracy and visibility in Probook and Centah
  • Completing confirmation calls, auditing canceled leads, and verifying all required documentation
  • Supporting smooth handoffs and workflow between Sales, Service, and Install teams
  • Holding team members accountable for process compliance
  • Monitoring lead progress and proactively addressing scheduling gaps or stalled leads
  • Assisting with daily operational coordination to ensure optimized routes and technician efficiency
  • Communicating effectively with internal teams to maintain alignment and minimize fall-off
  • Participating in the evening and weekend cell phone rotation to ensure continuous technician support and coverage

 

Expectations & Success Metrics
Success in this role requires strong time management, attention to detail, and a proactive mindset. Performance will be measured by:
  • Dispatch accuracy and effective lead optimization
  • Proactive scheduling and timely follow‑through on all leads
  • Data accuracy and documentation compliance within Probook and Centah
  • Collaboration with Sales Reps, Service, and Install teams
  • Demonstrated impact on revenue per lead and reduction of fall-off
  • Ability to maintain a balanced board while identifying opportunities for improvement

 

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

Posted Min Pay Rate

USD $22.00/Hr.

Posted Max Pay Rate

USD $22.00/Hr.

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