About Us:
- F.H. Furr Plumbing, Heating, Air Conditioning, and Electrical Inc. - "Absolutely the Best."
- Established in 1981, F.H. Furr has evolved from a one-man operation into a powerhouse in the residential home services industry. We take pride in our deep-rooted commitment to excellence and unmatched customer service
- With over 1000 dedicated employees, we have grown to become a major player, serving Northern Virginia, Southern Maryland, and Delaware with our headquarters based in Manassas, Virginia
What We Need:
Responsible for assisting with the upkeep, configuration, and reliable operation of all systems for both office and field personnel. To meet these needs, the Systems Support Technician will troubleshoot computer hardware and software, train staff, provide routine workflow automation, maintain security policies, and offer technical support. With technical support provided during and after business hours, the IT team ensures field personnel can produce a constant stream of revenue.
Essential Functions
- Acts as a member of the Regional IT Team
- Assists with platform updates, patches, and configuration changes
- Assists with new platform features/integrations
- Maintain security policies
- Troubleshoot reported problems as directed by supervisor
- Add, remove, or update user account information, reset passwords, etc.
- Train users during onboarding and feature releases
- Answer technical queries and assist users with workflow automation/improvements
Device Management Responsibilities
- Assist with asset tracking, audits, and network compatibility
- Add, remove, or update user account information, reset passwords, etc.
- Ensure iOS/applications are updated and compatible with field needs
- Maintain security policies
- Troubleshoot reported problems across field devices
Phone Administrator Responsibilities
- Assist office staff with onboarding (training, hardware setup, etc.)
- Add, remove, or update user account information, reset passwords, etc.
- Maintain security policies
Regional Mergers & Acquisitions
- Travels to assist with training of users at all businesses throughout the region on the proper use of all systems (M365, ServiceTitan, Phones, etc.)
- Provide technical support of IT Systems (M365, ServiceTitan, Phones) to branches
Competencies
- Proficient in effective communication skills
- Proficient with Internet and Integrated Software (M365, ServiceTitan, Five9, etc.)
