Outbound Customer Service Representative

Outbound Customer Service Representative 
Apex Atlantic South (Parent Company of F.H. Furr) 
Manassas, VA | Full-Time | In-Office 

Join the heartbeat of Apex Atlantic South, where customer experience meets opportunity. As an Outbound Customer Service Representative, you will be a key player on a high-energy team responsible for keeping our customers informed, supported, and excited to continue doing business with us. You will handle critical outbound communications, from rescheduling service calls to proactively scheduling yearly service agreement visits—ensuring every customer interaction reflects the high standards we are known for across our brands. 

What You’ll Be Doing 

• Making outbound calls to reschedule customer appointments due to technician conflicts or emergencies
  • Following up with customers who have shown interest but haven’t yet booked a service call
  • Reaching out to schedule annual maintenance for customers with service agreements 
  • Handling customer objections with confidence and professionalism—you're the voice of reassurance and value 
  • Using tools like auto dialers, ServiceTitan, and Hatch to maximize outreach and impact 
  • Maintaining detailed call records and customer notes in ServiceTitan to ensure seamless service across departments 

What We’re Looking For 

• 2-3 years of outbound calling experience, ideally in a customer service or sales-driven environment
  • Strong verbal communication and persuasion skills—you know how to keep a conversation engaging
  • Ability to stay focused and thrive in a fast-paced, performance-driven setting 
  • Organized, tech-savvy, and committed to delivering exceptional customer experiences 

Why Apex Atlantic South? 

As the parent company of powerhouse brands like F.H. Furr, Christian Heating and Cooling, and Kellam Mechanical, Apex Atlantic South is a high-culture, fast-growing leader in the residential home services industry. We are committed to excellence, innovation, and taking care of our people and customers alike. With over 1000 employees and more than 600 trucks on the road, we are proud to be one of the top employers in our industry. 

Our Benefits 

We believe in rewarding great work and providing the support our team needs to thrive, including: 
• Competitive pay structure 
• Comprehensive medical, dental, and vision insurance 
• 401(k) with company match 
• Paid time off and paid holidays 
• Life and disability insurance 
• Ongoing professional development and advancement opportunities 
• A positive, team-oriented culture that values work-life balance 

Please Note: Apex Atlantic South may conduct a preemployment background check and drug test, subject to applicable law.