Overview
We're in search of a detail-oriented individual who excels at customer service and enjoys assisting others. This role involves assisting our customers with their Preferred Partner Plan. If you have a knack for organization and a friendly demeanor, we'd love to hear from you.
Who Are We?
F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
- Four decades old residential home services business, deeply rooted in a legacy of excellence
- Boasting a dedicated team of over 1,000 employees committed to providing exceptional service
- Proudly serving Northern Virginia, Maryland, Delaware, and DC from our well-established main office in Manassas, VA
What Do We Have?
Join a team that values and invests in its employees:
- State-of-the-art facilities and an inviting office environment
- Exceptional support staff to enhance your workflow
- Steady job stability within a thriving industry
- Competitive compensation and an industry-leading benefits package
- Ample opportunities for career growth and skill refinement
- Visionary leadership paving the way for the future of our industry
Who/What Are We Looking For?
As a vital part of our team, you will:
- Inbound Member Support – Answer inbound member calls and provide assistance with internal inquiries, ensuring prompt and efficient resolutions
- Membership Management & Renewals – Renew expiring memberships, ensure that monthly plans have credit card information on file, and update payment and renewal dates as required
- Scheduling & Client Follow-Up – Coordinate membership visits, respond to client inquiries via email, and proactively reach out to clients with upcoming membership expirations
- Support our field personnel in their day-to-day operations as needed
- Membership Billing: Monitor and address failed payments by contacting clients via phone or text, suspend memberships if necessary, and reactivate them once payment issues are resolved
Qualifications:
To be a successful member of our team, you'll need:
- A high school diploma (or GED) as a testament to your foundational education
- Prior experience in Customer Service is preferred, showcasing your dedication to client satisfaction
- A knack for identifying customer needs and effectively communicating our offerings
- Dedication to meeting attendance requirements, demonstrating reliability
- A team-player mentality, collaborating seamlessly with colleagues
- Proficiency in Microsoft Office
Core Competencies:
Demonstrate your strengths in:
- Clear and effective verbal and written communication skills
- Navigating through multiple software systems with ease and proficiency
Training:
F.H. Furr is committed to providing all the training needed to excel in this role.
Office Hours:
Office Hours:
- Monday through Friday 8am - 5pm
- Full-time
- Remote or In-Office in Ashburn, VA
