Who Are We?
- F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
- Residential home service business that has had a legacy of excellence for over 40 years
- Boasting a dedicated team of over 1,000 employees committed to providing exceptional service
- Proudly serving Northern Virginia, Maryland, Delaware, and DC from our well-established main office in Manassas, VA
The Inside Sales Representative plays a critical role in managing, qualifying, and coordinating leads to support the sales team. This position ensures timely scheduling of appointments, effective communication between departments, and a seamless customer experience. The ideal candidate is organized, proactive, and results-driven, with a passion for maximizing sales opportunities through efficient lead management.
Shift: Monday – Friday 11AM – 8PM *rotating weekends*
- Weekend hours are between 8AM and 5PM
Key Responsibilities:
- Lead Qualification & Coordination: Contact inbound leads, qualify them using scripts, and schedule appointments with decision-makers. Ensure every lead is properly categorized and distributed promptly to the appropriate sales representatives.
- Efficient Scheduling: Prioritize same-day or next-day appointments to maximize conversion rates and align with sales team capacity.
- Data Management: Maintain accurate lead records, update CRM systems, and track follow-ups to ensure no opportunities are missed.
- Collaboration: Serve as a liaison between service technicians, sales teams, and customers to ensure smooth transitions and clear communication.
- Customer Engagement: Utilize phone, text, and email to contact leads and follow up on missed opportunities. Build rapport and generate urgency for appointments through professional and empathetic communication.
- Performance Tracking: Meet or exceed individual KPIs, such as call volume, lead conversion rates, and follow-up efficiency, contributing to team success.
Qualifications:
- Proven experience in sales support, lead coordination, or a related role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities with attention to detail.
- Proficient in CRM systems and sales tracking tools.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- A collaborative team player with a customer-first mindset.
Compensation & Bonuses:
- Guaranteed individual monthly bonuses based on performance.
- Opportunity to earn additional monthly team bonuses by contributing to collective goals.
